FAQ

How do I place an order?

You can place your order directly on our website by selecting a product and checking out. For help or special requests, feel free to call us at 256-682-9526 or fill out our Contact Us form. We're happy to assist!

Do you take custom orders?

Yes! We love creating custom gifts.

  • Custom orders start at $75

  •  Custom gifts require payment up front.   

  • Please allow at least 48 hours depending on the complexity

  • For large orders, we require a $50 design fee (deducted from invoice once order is placed) and  we’ll provide a design photo, quote, and sales agreement

  • A 50% deposit is due after final approval

 Do you ship?

Yes! We ship nationwide Monday–Friday.

  • Shipping costs vary based on size, weight, and destination

  • We’ll choose the most cost-effective carrier unless you request a specific one

  • Please double-check shipping addresses — address corrections will incur a $15 rerouting fee

🚚 Do you offer delivery?

Yes — but only select delivery options are available.

  • We hand-deliver to the following zip codes 35806, 35757, 35758, 35749

  • Delivery fees start at $14.95  depending on location

  • Same-day delivery is available if order is place by 11:00 am

  • Be sure to include the recipient’s phone number and delivery instructions at checkout

  • In warm weather, someone must be home to receive the gift

 What are your business hours?

We’re open Monday through Friday, 9 AM to 5 PM CST.
We are closed on weekends and all major holidays.

What’s your return policy?

We do not accept returns of gift baskets. Non food items within 14 days.   Please review our return policy.  However, if something isn't right with your order, please contact us right away— we’ll do everything we can to make it right!

Will my gift look like the photo?

Yes! All gifts are carefully assembled, packaged, and presented just like you see on our website. However from time to time certain products are not available to us so we will substitute product with the same value.  

Need more help?
Feel free to Contact Us, call 256-682-9526, or send us a message on Instagram!